{"id":34500,"date":"2026-09-22T10:01:13","date_gmt":"2026-09-22T15:01:13","guid":{"rendered":"https:\/\/borderlessmag.org\/?p=34500"},"modified":"2026-09-22T10:26:16","modified_gmt":"2026-09-22T15:26:16","slug":"chicago-mental-health-services-911-care","status":"publish","type":"post","link":"https:\/\/borderlessmag.org\/es\/2026\/09\/22\/chicago-mental-health-services-911-care\/","title":{"rendered":"More Chicagoans are Getting Mental Health Help Through 911"},"content":{"rendered":"\n\t\t<div id=\"fws_6ab2a081efc55\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-1-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>Chicago\u2019s <a href=\"https:\/\/www.chicago.gov\/city\/en\/depts\/cdph\/supp_info\/behavioral-health\/care-home.html\">Crisis Assistance Response and Engagement (CARE)<\/a> program has responded to 51% more 911 calls since expanding citywide in May, according to data Borderless received from the city\u2019s public health department. The program offers emergency assistance that does not involve the police to individuals experiencing mental health crises or behavioral distress.<\/p>\n<p>The CARE team, comprised of clinicians and EMTs, responded to 127 calls between May and August. The majority of these came from the Lakeview, Uptown and Near West Side neighborhoods.<\/p>\n<p>Launched in six police districts in 2021, CARE expanded to serve residents across the city this spring.<\/p>\n<p>&#8220;We solidified our commitment to prioritizing compassion over criminalization, treatment over trauma, and to meeting our people where they are with the support that they need,&#8221; Mayor Brandon Johnson said of the expansion in May.<\/p>\n<\/div>\n\n\n\n\n\t\t<div id=\"fws_6ab2a081f02af\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle large top_margin_20px bottom_margin_20px\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: ##FFFFFF; background: linear-gradient(90deg,##FFFFFF 0%,##FFFFFF 100%);  opacity: 1; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent force-phone-text-align-center inherit_tablet inherit_phone border_top_desktop_1px border_bottom_desktop_1px border_color_000000 border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_6ab2a081f04a9\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-7 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h3 id=\"news-that-puts-power-under-the-spotlight-and-communities-at-the-center\"><strong>News that puts power under the spotlight and communities at the center.<\/strong><\/h3>\n<p>Sign up for our free newsletter and get updates twice a week. <\/p>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div style=\"margin-top: -20px; \" class=\"vc_col-sm-5 wpb_column column_container vc_column_container col child_column neg-marg no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"_form_1\"><\/div><script src=\"https:\/\/borderlessmag.bluelena.io\/f\/embed.php?id=1\" charset=\"utf-8\"><\/script>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>The program has served over 2,600 people since its launch and has hired more staff to meet growing demand.<\/p>\n<p>Borderless sat down with Tiffany Patton-Burnside, who manages the program as senior director of crisis services at the Chicago Department of Public Health, to learn more about the program and how people can access mental health help.<\/p>\n<h3 id=\"how-does-care-work\"><b>How does CARE work?\u00a0<\/b><\/h3>\n<p>To receive CARE assistance, individuals must call 911 and explicitly request the service. If the request meets the program\u2019s guidelines, a CARE clinician and EMT will arrive on the scene to help, Patton-Burnside said.<\/p>\n<p>Eligible calls involve individuals who do not have weapons, medical issues, active substance use or plans to take their life by suicide, guidelines say.<\/p>\n<p>The team also works with individuals who are not violent or a threat to themselves or others.<\/p>\n<p>To understand a person\u2019s needs, team members conduct mental health evaluations and other assessments.<\/p>\n<p>Sometimes, \u201cit could be as simple as having a conversation to find out what\u2019s going on,\u201d Patton-Burnside said. \u201cWe allow time and space for that.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1281\" width=\"1920\" data-animation=\"none\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF.jpg\" alt=\"Window light reaches Tiffany Patton-Burnside as she stands for a portrait inside the CDPH offices.\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-1536x1025.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-18x12.jpg 18w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-150x100.jpg 150w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-240x160.jpg 240w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-300x200.jpg 300w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-600x400.jpg 600w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-900x600.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-1200x800.jpg 1200w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-1500x1000.jpg 1500w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-1245x830.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_PattonBurnside_CF-768x512.jpg 768w\" sizes=\"auto, (min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">Tiffany Patton-Burnside, Senior Director of Crisis Services at CDPH, is managing the CARE program, which expanded its reach in May.<\/span><span class=\"media-credit\">Camilla Forte\/Borderless Magazine\/Catchlight Local\/Report for America<\/span><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6ab2a0820064b\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h3 id=\"what-kind-of-help-does-the-care-team-provide\"><b>What kind of help does the CARE team provide?<\/b><\/h3>\n<p>\u201cThe goal is to help people feel more like a person and feel more like themselves,\u201d said Patton-Burnside. \u201cWe try to get you back to that state. That could mean giving you some clothes. That could mean helping you find your way with some food.\u201d<\/p>\n<p>CARE vans carry bottled water and Subway gift cards, as well as toiletries, rain ponchos and jackets. They also have harm reduction kits, which include Narcan \u2014 a life-saving drug used to reverse opioid overdoses \u2014\u00a0and other medical tools to help prevent the spread of infectious diseases.<\/p>\n<p>\u201cMeeting just those basic needs will bring a person to a point of humanity again and feeling like themselves and able to process a little better,\u201d Patton-Burnside said.<\/p>\n<p>Staff also give referrals to other programs and resources, and sometimes drive individuals to food pantries and emergency shelters.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6ab2a08200a03\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row article-image\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap center\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1281\" width=\"1920\" data-animation=\"fade-in\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02.jpg\" alt=\"EMT Simone Nelson holds a medical kit as she checks that the medical bag packed in the CARE van is stocked with all necessary supplies before heading out on a shift on Sept. 14, 2026.\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-1536x1025.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-18x12.jpg 18w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-150x100.jpg 150w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-240x160.jpg 240w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-300x200.jpg 300w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-600x400.jpg 600w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-900x600.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-1200x800.jpg 1200w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-1500x1000.jpg 1500w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-1245x830.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVanCF_02-768x512.jpg 768w\" sizes=\"auto, (min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">EMT Simone Nelson checks that the medical bag packed in the CARE van is stocked with all necessary supplies before heading out on a shift on Sept. 14, 2026.<\/span><span class=\"media-credit\">Camilla Forte\/Borderless Magazine\/Catchlight Local\/Report for America<\/span><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6ab2a08200f51\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h3 id=\"what-if-i-dont-speak-english\"><b>What if I don\u2019t speak English?<\/b><\/h3>\n<p>The Chicago Office of Emergency Management and Communications, which manages the 911 center, offers more than 240 languages and dialects.<\/p>\n<p>The CARE team is also diverse. Many are bilingual, Patton-Burnside said. Staff of different faiths also help address religious aspects that may affect clients\u2019 needs or access to services.<\/p>\n<p>\u201cRecognizing that we live in a very diverse city, having 77 distinct communities, we try to pull people from everywhere and [from] varied backgrounds.\u201d<\/p>\n<h3 id=\"what-happens-after-i-receive-help-from-care\"><b>What happens after I receive help from CARE?<\/b><\/h3>\n<p>Staff follow up with clients after 24 hours and schedule check-ins with them after one week and one month. Case managers help determine how to connect with an individual and how often to stay in touch.<\/p>\n<p>\u201cThose check-ins could be in person,\u201d she said. \u201cThey could be telephonic. They could be text. They could be email. [It] really depends on how the individual wants to be communicated with.\u201d<\/p>\n<p>For clients who are hospitalized, CARE staff coordinate with the hospital to help individuals after discharge, Patton-Burnside said.<\/p>\n<h3 id=\"when-is-care-available\"><b>When is CARE available?<\/b><\/h3>\n<p>CARE currently operates from 10 a.m. to 4:30 p.m., Monday to Friday. Clinicians are also available by email at <a href=\"mailto:CAREprogram@CityofChicago.org\">CAREprogram@CityofChicago.org<\/a> for support.<\/p>\n<p>But Patton-Burnside said she and city officials hope to expand the program so that it is eventually available seven days a week, 24 hours a day.<\/p>\n<p>\u201cIt\u2019s a process to build this program up,\u201d she told Borderless. \u201cBecause this work is so nuanced, it does require attention to detail and intention to ensure we\u2019re hiring the right people who are right for the job.\u201d<\/p>\n<h3 id=\"where-can-i-find-mental-health-help-if-care-is-not-available\"><b>Where can I find mental health help if CARE is not available?\u00a0<\/b><\/h3>\n<p>Additional mental health resources can be found at <a href=\"http:\/\/mentalhealth.chicago.gov\">mentalhealth.chicago.gov<\/a>. The <a href=\"https:\/\/211metrochicago.org\/\">211<\/a> helpline connects Cook County residents to social services.<\/p>\n<p>The <a href=\"https:\/\/988lifeline.org\/\">988 national suicide prevention hotline<\/a> is 24\/7. The <a href=\"https:\/\/the-network.org\/illinois-domestic-violence-hotline\/\">Illinois domestic violence helpline<\/a> at 877-863-6338 is also 24\/7.<\/p>\n<p><i>Amanda Tugade is a reporter at Borderless Magazine. Email her at <a href=\"mailto:amanda@borderlessmag.org\"><i>amanda@borderlessmag.org<\/i><i>.\u00a0<\/i><\/a><\/i><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Borderless sat down with the head of Chicago\u2019s Crisis Assistance Response and Engagement program to explain the non-police service.<\/p>","protected":false},"author":39,"featured_media":34487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[325,855],"tags":[1018],"coauthors":[259],"class_list":["post-34500","post","type-post","status-publish","format-standard","has-post-thumbnail","category-environmentandhealth","category-featured","tag-careprogramexplainer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Get Mental Health Services Through 911<\/title>\n<meta name=\"description\" content=\"Chicago\u2019s CARE program sends EMTs and clinicians, not police, to people experiencing mental health crises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessmag.org\/es\/2026\/09\/22\/chicago-mental-health-services-911-care\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"More Chicagoans are Getting Mental Health Help Through 911 &#8211; Environment and Health &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:description\" content=\"More Chicagoans are Getting Mental Health Help Through 911 &#8211; Environment and Health &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessmag.org\/es\/2026\/09\/22\/chicago-mental-health-services-911-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Borderless Magazine NFP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BorderlessMagazine\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-22T15:01:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-22T15:26:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2026\/09\/2026.09.22_CAREProgramExplainer_CAREVans_CF.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"F. 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