{"id":23995,"date":"2024-11-19T06:00:18","date_gmt":"2024-11-19T12:00:18","guid":{"rendered":"https:\/\/borderlessmag.org\/?p=23995"},"modified":"2025-10-08T09:40:39","modified_gmt":"2025-10-08T14:40:39","slug":"albergue-de-inmigrantes-de-chicago-personal-sanitario-favorito","status":"publish","type":"post","link":"https:\/\/borderlessmag.org\/es\/2024\/11\/19\/chicago-migrant-shelter-favorite-healthcare-staffing\/","title":{"rendered":"Contratista de la ciudad \u2018fall\u00f3\u2019 a sus clientes mientras aumentaban las quejas de refugios para inmigrantes, seg\u00fan sus empleados"},"content":{"rendered":"\n\t\t<div id=\"fws_69e484303220f\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><i><span style=\"font-weight: 400;\">This story was a collaboration between <\/span><\/i><em><span style=\"font-weight: 400;\">the <\/span><\/em><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.raceandequityproject.org\/\">Investigative Project on Race and Equity<\/a> and Borderless Magazine.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Reina Isabel Jerez Garcia filed a grievance with the City of Chicago last fall when staff started serving smaller meals at the city-funded migrant shelter where she and her teenage son were staying.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dinner was a scoop of rice and a couple of pieces of meat at the Super 8, a compact motel building on the far North Side. The city\u2019s main shelter contractor, Kansas City-based Favorite Healthcare Staffing, opened the shelter at the Super 8 in July 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other changes at the shelter worried Jerez, 40, a lawyer and advocate for the rights of victims of violence in Colombia. Amid increasing threats from guerilla groups, she and her family left the city of C\u00facuta to seek asylum in early 2023.\u00a0<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"templatera_shortcode\">\n\t\t<div id=\"fws_69e48430337ae\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle small\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone border_color_909090 border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t<div id=\"fws_69e4843034272\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle large top_margin_20px bottom_margin_20px\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: #FFFFFF; background: linear-gradient(90deg,#FFFFFF 0%,#FFFFFF 100%);  opacity: 1; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent force-phone-text-align-center inherit_tablet inherit_phone border_top_desktop_1px border_bottom_desktop_1px border_color_FFFFFF border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e4843034901\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-7 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h4 id=\"news-that-puts-power-under-the-spotlight-and-communities-at-the-center\"><strong>News that puts power under the spotlight and communities at the center.<\/strong><\/h4>\n<p>Sign up for our free newsletter and get updates twice a week.<\/p>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div style=\"margin-top: -20px; \" class=\"vc_col-sm-5 wpb_column column_container vc_column_container col child_column neg-marg no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"_form_1\"><\/div><script src=\"https:\/\/borderlessmag.bluelena.io\/f\/embed.php?id=1\" charset=\"utf-8\"><\/script>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">She said shelter staff, who worked for Favorite, wouldn\u2019t let anyone, even kids, take more than two bottles of water a day. Staff were also blocking residents from bringing in donations of winter clothing, though the temperature was dropping, and the shelter wasn\u2019t providing any to arriving families.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe treatment was terrible,\u201d said Jerez. As she and her son, then 16, awaited the arrival of the rest of their family \u2014 Jerez\u2019s husband, two younger sons and an adopted daughter \u2014 she organized with other residents to push back against the changes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In grievances filed later that year, another migrant parent said that Favorite staff blamed the food shortage on the city. \u201cI don\u2019t believe that the government told them to only give us a spoonful of rice,\u201d the resident wrote in Spanish in a December 2023 grievance, adding that workers treated residents with hostility. \u201cEnough with the xenophobia.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Parents at the Super 8 filed 12 grievances between August and December 2023, most alleging misconduct by the shelter manager, a Favorite contractor. They urged city officials to intervene. But Jerez said she and her neighbors never heard back about their complaints.<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e48430364a8\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row article-image\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap center\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1280\" width=\"1920\" data-animation=\"fade-in\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02.jpg\" alt=\"\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-1536x1024.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-150x100.jpg 150w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-240x160.jpg 240w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-300x200.jpg 300w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-600x400.jpg 600w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-900x600.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-1200x800.jpg 1200w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-1500x1000.jpg 1500w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-1245x830.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_02-768x512.jpg 768w\" sizes=\"(min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">The migrant shelter in the Super 8 Motel building located in the Rogers Park neighborhood of Chicago.<\/span><span class=\"media-credit\">Oscar Gomez\/Borderless Magazine<\/span><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e48430371c6\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Over the last two years, the City of Chicago built an unprecedented shelter system to provide safe, temporary lodging and resettlement resources to incoming migrants like Jerez and her family.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But as complaints against shelter staff poured in, the city passed off much of the work of overseeing that system to Favorite contractors, according to a review of hundreds of pages of public records, including contracts, invoices and emails, obtained by the Investigative Project on Race and Equity and Borderless Magazine.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The analysis of grievances filed in the last half of 2023 revealed a poorly attended system. Contractors let complaints sit for weeks or months without response and rarely recommended discipline for staff members accused of misconduct.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Migrants\u2019 allegations against staff ranged from cruel treatment and threats of eviction to more serious charges of discrimination based on migrants\u2019 sexuality or nationality and the denial of emergency medical care or accommodations for medical or disability needs. In some cases, staff accused of misconduct \u2014 such as the shelter manager at the Super 8 \u2014 <\/span><span style=\"font-weight: 400;\">were assigned to investigate and respond and close out complaints filed against them, records show.<\/span><\/p>\n<\/div>\n\n\n\n<div id=\"fws_69e4843037c65\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone border_bottom_desktop_1px border_color_000000 border_style_solid \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_sep_color_black wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4 id=\"read-more-of-our-coverage\">Read More of Our Coverage<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t\t\t<div class=\"pk-inline-posts\">\n\t\t\t\n\t\t\t<div class=\"pk-inline-posts-container pk-inline-posts-template-list\"\n\t\t\t\tdata-columns=\"1\">\n\t\t\t\t\t\t<article id=\"post-20884\" class=\"post-20884 post type-post status-publish format-standard has-post-thumbnail category-environmentandhealth category-investigation tag-pilsenshelter\">\n\t\t\t<div class=\"pk-post-outer\">\n\n\t\t\t\t\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<div class=\"entry-thumbnail\">\n\t\t\t\t\t\t<div class=\"pk-overlay pk-overlay-ratio pk-ratio-landscape\">\n\t\t\t\t\t\t\t<div class=\"pk-overlay-background\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" class=\"pk-overlay-link\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2023\/12\/23.12.11_Shelter_Web_02-300x225.jpg\" class=\"attachment-pk-thumbnail size-pk-thumbnail wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<header>\n\t\t\t\t\t\t<h3 class=\"pk-title\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" rel=\"bookmark\">Investigation: Migrants Describe Inhumane Conditions at Chicago\u2019s Largest Shelter<\/a><\/h3>\t\t\t\t\t\t\t<div class=\"pk-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-author meta-author\"><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/borderlessmag.org\/es\/author\/mauricio-pena\/\" title=\"View all posts by Mauricio Pe\u00f1a, Katrina Pham, Nissa Rhee\">Mauricio Pe\u00f1a, Katrina Pham, Nissa Rhee<\/a><\/span><\/span>\t\t\t\t\t\t\t\t<span class=\"sep\">\u00b7<\/span>\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-date meta-date\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" rel=\"bookmark\">diciembre 14, 2023<\/a><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t<\/div><!-- .post-inner -->\n\n\t\t\t<\/div><!-- .post-outer -->\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">The Investigative Project and Borderless found that these records also included several grievances likely filed by other contracted shelter staff, who alleged that their coworkers or supervisors were enforcing shelter rules unevenly, acting inappropriately with residents, or, in one case, serving meals that had been plated with rotten chicken.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, in dozens of interviews with the Investigative Project and Borderless, residents and staff expressed disappointment with city oversight. Several described the shelters as a \u201ctoxic\u201d and \u201chostile\u201d environment, where people got leadership positions out of favoritism rather than experience working in resettlement services or with asylum seekers. Some said that attempts<\/span> <span style=\"font-weight: 400;\">to improve conditions or report misconduct were either ignored or led to retaliation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cTheir needs are met as far as shelter and food, but we really don\u2019t help them,\u201d said a former contractor, who requested anonymity because they were scared of losing future contract work opportunities. \u201cWe really don\u2019t. We try our best, but like, there\u2019s nothing we can do for them.\u201d<\/span><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><code> <iframe loading=\"lazy\" id=\"datawrapper-chart-m26Ak\" style=\"border: none;\" title=\"New Arrivals by Week\" src=\"https:\/\/datawrapper.dwcdn.net\/m26Ak\/4\/\" width=\"600\" height=\"470\" frameborder=\"0\" scrolling=\"no\" aria-label=\"Interactive area chart\" data-external=\"1\"><\/iframe><\/code><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">At its peak in January, the city\u2019s migrant shelters housed just under 15,000 residents, more than a third of them small children, according to city data. They slept on bunk beds in small motel rooms and cots in congregate spaces in fieldhouses, former schools and industrial buildings.\u00a0<\/span><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">The city\u2019s reliance on Favorite to staff these shelters has come at a high cost. Since September 2022, more than $3 of every $5 spent on migrant care \u2014 roughly $342 million \u2014 has gone to Favorite for staffing and oversight.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For months, the city defended its contract with Favorite.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFavorite is our only solution,\u201d Department of Family and Support Services (DFSS) First Deputy Commissioner Jonathan Ernst told the <\/span><a href=\"https:\/\/www.chicagotribune.com\/2024\/08\/05\/controversial-staffing-firm-to-remain-in-chicago-migrant-shelters-right-now-favorite-is-our-solution\/\"><span style=\"font-weight: 400;\">Chicago Tribune<\/span><\/a><span style=\"font-weight: 400;\"> in August.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following month, Chicago Mayor Brandon Johnson increased the city\u2019s contract with the <\/span><a href=\"https:\/\/www.nbcchicago.com\/news\/local\/mayor-johnson-inks-100-million-increase-for-favorite-healthcare-staffing\/3558464\/\"><span style=\"font-weight: 400;\">company by another $100 million.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t<div class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div id=\"sidebar\" data-nectar-ss=\"true\" class=\"wpb_wrapper\">\n\t\t\t<div id=\"custom_html-4 1articleright\" class=\"widget_text widget widget_custom_html\"><h3 id=\"wordpress-popular-posts\" class=\"widget-title\">WordPress Popular Posts<\/h3><div class=\"textwidget custom-html-widget\"><h4 id=\"trending-posts\" class=\"widget-title\">Trending Posts<\/h4><div class=\"wpp-shortcode\"><script type=\"application\/json\" data-id=\"wpp-shortcode-inline-js\">{\"title\":\"Trending Posts\",\"limit\":\"3\",\"offset\":0,\"range\":\"custom\",\"time_quantity\":\"124\",\"time_unit\":\"day\",\"freshness\":\"1\",\"order_by\":\"views\",\"post_type\":\"post\",\"pid\":\"\",\"exclude\":\"\",\"cat\":\"\",\"taxonomy\":\"category\",\"term_id\":\"\",\"author\":\"\",\"shorten_title\":{\"active\":false,\"length\":0,\"words\":false},\"post-excerpt\":{\"active\":false,\"length\":0,\"keep_format\":false,\"words\":false},\"thumbnail\":{\"active\":true,\"build\":\"predefined\",\"width\":\"240\",\"height\":\"160\"},\"rating\":false,\"stats_tag\":{\"comment_count\":false,\"views\":false,\"author\":false,\"date\":{\"active\":false,\"format\":\"F j, Y\"},\"category\":false,\"taxonomy\":{\"active\":false,\"name\":\"category\"}},\"markup\":{\"custom_html\":true,\"wpp-start\":\"&lt;ul class=&quot;wpp-list wpp-cardview&quot;&gt;\",\"wpp-end\":\"&lt;\\\/ul&gt;\",\"title-start\":\"&lt;h4 class=&quot;widget-title&quot;&gt;\",\"title-end\":\"&lt;\\\/h4&gt;\",\"post-html\":\"&lt;li&gt;{thumb} {title} {stats}&lt;\\\/li&gt;\"},\"theme\":{\"name\":\"\"}}<\/script><div class=\"wpp-shortcode-placeholder\"><\/div><\/div><\/div><\/div>\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e484303cad8\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><code><iframe loading=\"lazy\" id=\"datawrapper-chart-TwAfN\" style=\"border: none;\" title=\"Vendor Payments for New Arrivals\" src=\"https:\/\/datawrapper.dwcdn.net\/TwAfN\/3\/\" width=\"600\" height=\"465\" frameborder=\"0\" scrolling=\"no\" aria-label=\"Donut Chart\" data-external=\"1\"><\/iframe><\/code><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">However, shortly after, Johnson announced in late October a plan to shut down most of its migrant shelters by the end of the year while integrating 3,000 remaining beds into the city\u2019s existing homeless shelter network. That network will accept migrants who have arrived in the United States within the last 30 days but will no longer guarantee them beds \u2014\u00a0<\/span><a href=\"https:\/\/borderlessmag.org\/2024\/10\/21\/chicago-migrant-shelter-new-arrivals-homeless-mayor-brandon-johnson\/\"><span style=\"font-weight: 400;\">and Favorite will be phased out as a shelter contractor<\/span><\/a><span style=\"font-weight: 400;\">, said DFSS Commissioner Brandie Knazze.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">City officials have continuously praised the city\u2019s work in caring for newly arrived migrant families over the past two years. \u201cWe fought back and showed the world just how welcoming we can be,\u201d Johnson said at the October press conference announcing the end-of-year shelter closures.\u00a0<\/span><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Before the announcement, experts called to overhaul the system and its contract with Favorite.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt\u2019s time for the city to step back and evaluate the shelter system and try to figure out how to improve it,\u201d said Nicole Hallett, director of the Immigrants&#8217; Rights Clinic at the University of Chicago Law School. Before the announcement, she said, \u201cthere\u2019s no reason why these contractors should just get renewed contracts over and over again without any review of the work they&#8217;ve already done.\u201d<\/span><\/p>\n<h2 id=\"records-denial\"><span style=\"font-weight: 400;\">Records Denial<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The city\u2019s migrant shelter system has remained shut off from public scrutiny. Few organizations are allowed to provide services inside the shelters. Under the terms of its contract, Favorite must seek approval from the city before making public statements, and its contractors are barred from speaking to the press. City officials and Favorite spokespeople declined multiple interview requests about the grievance process but defended their efforts to improve their QR code-based grievance system since launching it in June 2023 in written responses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFavorite takes its role in the grievance process for its employees and new arrivals very seriously,\u201d Favorite Senior Vice President Keenan Driver wrote in an emailed statement. \u201cTo that end, Favorite worked with the City to review and update the grievance processes at the shelters in late 2023 to ensure more rapid processing and a safe environment in the shelters for workers and residents.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of those late 2023 improvements was to hire two full-time Favorite contractors who would be \u201csolely responsible\u201d for resident grievances, according to Julie Gilling, director of advocacy and policy at DFSS. Previously, responsibility was split between \u201ca few team members overseeing operations at new arrivals shelters,\u201d Gilling wrote in an email response.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More recently, the average response time for grievances decreased to 13 days, according to DFSS spokesperson Bryan Berg. In a statement, Berg wrote that the shelter grievance system is \u201cvastly more responsive and effective in addressing the needs of our residents than it was at the inception of the mission.\u201d Berg is no longer with DFSS.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Investigative Project and Borderless have been unable to independently corroborate these improvements. The Office of Emergency Management and Communications, which maintains grievance records, denied a public records request for more recent grievance records. That denial is under review by the Illinois Attorney General\u2019s Public Access Counselor. <\/span><\/p>\n<h2 id=\"many-complaints-little-action\"><span style=\"font-weight: 400;\">Many Complaints, Little Action<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The grievance data reviewed by the Investigative Project and Borderless tell a different story. DFSS employees identified themselves as responding to just 29 of 244 grievances filed from the city\u2019s migrant shelters between June 2023 and early January 2024, records show. The remainder of the grievances were marked as being resolved by an assortment of Favorite contractors, including shelter managers, site captains and project managers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nearly two of every three complaints identified some form of staff misconduct, <\/span><a href=\"https:\/\/www.wbez.org\/politics\/2024\/03\/01\/chicago-migrant-shelter-complaints-about-racist-remarks\"><span style=\"font-weight: 400;\">WBEZ first reported<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Records show that over the six-month span, response to complaints was inconsistent and slow, with an average time of 35 days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Favorite contractors monitoring the city\u2019s grievance portal rarely recommended disciplinary action for staff accused of misconduct, suggesting a \u201ccorrective action\u201d in just 24 of the 215 cases Favorite investigated.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of those staff was the shelter manager of the Super 8. Migrant parents accused him and other staffers of limiting kids\u2019 access to water, barring donations of clothing and threatening families with eviction. Records indicate that the manager closed out earlier grievances. (The Investigative Project and Borderless are not naming the manager because he could not be reached for comment.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But in mid-December, one of the city\u2019s newly onboarded grievance counselors \u2014 another Favorite contractor \u2014 reviewed the grievances and recommended \u201ccorrective action\u201d for the shelter manager and the project manager for \u201cfailing to communicate with residents in a professional manner\u201d and not ordering enough food for shelter residents.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"img-with-aniamtion-wrap center\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\"  style=\"margin-top: 3%; margin-bottom: 3%; \">\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"774\" width=\"1920\" data-animation=\"fade-in\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01.jpg\" alt=\"\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01-1536x619.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01-900x363.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01-1245x502.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/11\/2024_10_28_IPRE-files-Updated_01-768x310.jpg 768w\" sizes=\"(min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">A few internal notes from Favorite Healthcare Staffing contractors document staff responses to grievances filed by shelter residents. Highlights and redactions added by Borderless Magazine.<\/span><\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Only a handful of the records indicate what corrective action was recommended or who administers discipline. However, those records show incidents and discipline being handled with little or no city intervention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One example: A mother in a family shelter in Hyde Park wrote that after she asked for a glass of milk for her young child, she was mocked by a project manager and other staff over her requests for milk and told to take off her sweater. In her grievance, she asked for help pressing charges against the staff.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An investigation by Favorite contractors found that the project manager\u2019s actions constituted a \u201cpotential abuse of authority\u201d and a \u201cserious matter that cannot be ignored.\u201d Several weeks later, according to the grievance notes, other Favorite supervisors gave those staff members a \u201cwrite-up\u201d and a \u201ccounseling\u201d session. Records indicate the investigators called and sent several emails to the mother but did not speak with her before closing the complaint.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Favorite contractors did recommend terminating staff once in response to allegations of a staff person yelling at a child. In one other case, city officials recommended terminating a security guard over allegations in grievances that he was having a relationship with a resident in his shelter. In another case, Favorite contractors recommended that a supervisor with eight complaints be transferred to another shelter after identifying a \u201clack of professionalism and respect\u201d that was \u201cinterfering\u201d with shelter operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The remainder were closed without recommendations for further action.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">DFSS did not respond to questions about specific grievances or disciplinary procedures. \u201cDFSS is encouraged by the fact that shelter residents have and continue to engage with our resident grievance process,\u201d a department spokesperson wrote in a statement. \u201cIt means the process is being clearly communicated across the system, shelter residents feel comfortable raising their concerns and feel comfortable doing so.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, experts say that oversight in the shelters shouldn\u2019t be dependent on people filing complaints. \u201cThe number of actual complaints was probably 10 times that amount,\u201d said Hallett, the director of the Immigrants\u2019 Rights Clinic. \u201cBut you have a population who doesn&#8217;t speak English, who may be moving from shelter to shelter, so may not be invested in complaining about a particular shelter, who may not have the wherewithal or the time or the resources to file a complaint.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Favorite did not respond to the Investigative Project and Borderless\u2019s findings or specific questions about its grievance policies. \u201cFavorite temporary staff are subject to Favorite\u2019s internal HR policies, and Favorite temporary staff help support and implement the City\u2019s resident grievance processes,\u201d Driver, Favorite\u2019s senior vice president, wrote in the emailed statement. \u201cFavorite is committed to continuous quality improvement and is constantly reviewing its policies and procedures to enhance the resident and staff experience.\u201d<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e484303f110\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h2 id=\"staff-fear-retaliation\"><span style=\"font-weight: 400;\">Staff Fear Retaliation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Grievance data released reviewed by the Investigative Project and Borderless\u00a0 included at least 10 complaints likely to have been filed by shelter staff. Most concerned supervisors\u2019 treatment of them or the residents under their care, records show.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, one grievance came from a staffer assigned to serve food, who noticed that a batch of chicken smelled rotten. A manager told staff to wear gloves and put the food out as is, the staffer alleged. \u201cNot even to animals would we serve rotten food,\u201d they wrote in the complaint. \u201cWould [the project manager] eat rotten food?\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Investigative Project and Borderless interviewed 11 current and former shelter staffers who worked for Favorite and GardaWorld about their experiences working in the shelters. All of them spoke on the condition of anonymity because they were contractually barred from talking to the press without permission or feared it could cost them future work opportunities. Most worked contracts in federal shelters for unaccompanied migrant children before taking work in Chicago.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Three said they left the job over concerns about how the shelters operated. Three other workers said their contracts were not renewed after they brought up issues they encountered with shelter operations or with coworkers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before the city launched its web-based grievance portal in June 2023, shelters distributed paper grievance forms to give to residents, said Jordan, a Favorite case manager who started working for the city-run shelters that January. The Investigative Project and Borderless are using a pseudonym for the worker, who asked that their name not be used out of fear of being denied future contract work in migrant shelters.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cA lot of residents would want to do grievances, and they\u2019re like, \u2018Nothing ever happened, do they even read this?\u2019 \u2018Who can we talk to?\u2019\u201d said Jordan. \u201cI didn\u2019t know how to explain that we were just stuck there, that everything would stop at the shelter manager. Nothing would proceed after that.\u201d<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e48430400c2\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e48430409a8\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone border_bottom_desktop_1px border_color_000000 border_style_solid \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_sep_color_black wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4 id=\"read-more-of-our-coverage-2\">Read More of Our Coverage<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t\t\t<div class=\"pk-inline-posts\">\n\t\t\t\n\t\t\t<div class=\"pk-inline-posts-container pk-inline-posts-template-list\"\n\t\t\t\tdata-columns=\"1\">\n\t\t\t\t\t\t<article id=\"post-21084\" class=\"post-21084 post type-post status-publish format-standard has-post-thumbnail category-immigration-policy category-investigation tag-pilsenshelterfolo\">\n\t\t\t<div class=\"pk-post-outer\">\n\n\t\t\t\t\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<div class=\"entry-thumbnail\">\n\t\t\t\t\t\t<div class=\"pk-overlay pk-overlay-ratio pk-ratio-landscape\">\n\t\t\t\t\t\t\t<div class=\"pk-overlay-background\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/21\/chicago-mayor-shelter-officials-respond-to-living-conditions\/\" class=\"pk-overlay-link\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2023\/12\/231221_ShelterUpdate_Web_01-300x225.jpg\" class=\"attachment-pk-thumbnail size-pk-thumbnail wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<header>\n\t\t\t\t\t\t<h3 class=\"pk-title\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/21\/chicago-mayor-shelter-officials-respond-to-living-conditions\/\" rel=\"bookmark\">Chicago Mayor, Shelter Officials Respond to Living Conditions Following a Borderless Investigation<\/a><\/h3>\t\t\t\t\t\t\t<div class=\"pk-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-author meta-author\"><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/borderlessmag.org\/es\/author\/mauricio-pena\/\" title=\"View all posts by Mauricio Pe\u00f1a, Sebastian Hidalgo\">Mauricio Pe\u00f1a, Sebastian Hidalgo<\/a><\/span><\/span>\t\t\t\t\t\t\t\t<span class=\"sep\">\u00b7<\/span>\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-date meta-date\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/21\/chicago-mayor-shelter-officials-respond-to-living-conditions\/\" rel=\"bookmark\">diciembre 21, 2023<\/a><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t<\/div><!-- .post-inner -->\n\n\t\t\t<\/div><!-- .post-outer -->\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">The creation of a web-based portal that allowed anonymous submissions alleviated some of Jordan\u2019s concerns about residents\u2019 grievances.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the city\u2019s grievance portal was designated for residents, not staff. DFSS\u2019 Gilling acknowledged that staff could have filed some grievances via that portal, because it could be accessed by a readily available QR code. In an email, Gilling wrote that the \u201cmost direct and effective way\u201d to address concerns would be to reach out to their supervisors.\u00a0 But Jordan said that without a formal grievance system, they and their coworkers continued to worry about grievance response and potential retaliation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the Favorite contractors working as supervisors or grievance counselors worked directly in the offices of DFSS and OEMC and were given city email addresses, records show.\u00a0 Jordan said that caused confusion when reporting problems. \u201cThe people that I was talking to [about issues in the shelters], I thought were from the city,\u201d Jordan said. \u201cBut I don\u2019t even know if I ever got to the city. We didn\u2019t know who we were talking to.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After submitting a complaint about poor shelter leadership, Jordan said that a supervisor told them to monitor quarantine rooms in addition to their usual caseload of more than 40 families. The quarantine shift started three hours before their case management shift.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jordan quit in October 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe way things were being handled [in the shelters] was not appropriate,\u201d said Jordan, who previously worked in federal shelters for unaccompanied migrant children. \u201cI had never worked under staff that was just so unqualified to be in their role.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFavorite just failed as a company to its client and to its staff,\u201d a second contractor told the Investigative Project and Borderless. \u201cMany good staff left that really wanted to make a difference, but they were pushed out.\u201d<\/span><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h2 id=\"city-leans-on-favorite\"><span style=\"font-weight: 400;\">City Leans on Favorite<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Favorite Healthcare Staffing is one of three staffing companies that has supported Chicago\u2019s migrant response since 2022.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The city first signed a contract with Favorite in September 2022 to staff shelters for migrants, shortly after Texas officials announced that they would send asylum seekers to Chicago, among other cities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Colorado-based Jogan Health staffed makeshift shelters in hotels across Chicago and the suburbs on behalf of the Illinois Department of Human Services starting in September 2022, records show. The company, which was founded the year before, was a subcontractor of state crisis response vendor Innovative Emergency Management.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After launching an emergency rental assistance program for asylum seekers, the state closed those shelters in April 2023. That funding \u201celiminat[ed] the need\u201d for state-run shelters and staffing services, a spokesperson for IDHS said. Later that year, IDHS reversed course and announced plans to open more shelters, this time using the services of security contractor GardaWorld.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GardaWorld has previously staffed migration facilities, including federal shelters for children arriving at the border unaccompanied. Favorite has provided staff for 10 immigration facilities since 2012, including federal shelters for unaccompanied minors, according to an internal document submitted to the City Council\u2019s Committee on Immigrant and Refugee Rights in early 2024. Jogan did not advertise shelter staffing or immigration experience and the company did not respond to requests for comment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the COVID-19 pandemic, Favorite developed a reputation as a company that could remedy large staffing gaps in a pinch. The staffing agency signed more than $1 billion worth of contracts to staff developmental facilities, senior housing for veterans and even prisons throughout Illinois.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both Favorite and Jogan had recent run-ins with labor and employment law, however. In 2020, the U.S. Department of Labor ordered Favorite to <\/span><a href=\"https:\/\/www.dol.gov\/newsroom\/releases\/whd\/whd20201005-1\"><span style=\"font-weight: 400;\">pay back more than $3 million<\/span><\/a><span style=\"font-weight: 400;\"> in unpaid wages to contracted employees in Florida. In September 2022, the Colorado Department of Labor and Employment issued a citation to Jogan Health for its \u201cwillful\u201d failure to pay overtime wages totaling more than $7,000 to a contractor working at a COVID-19 vaccine site, according to public records obtained by the Investigative Project and Borderless.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As the rate of migrants sent to Chicago has fallen, the local shelter system has shrunk. Earlier this year, Favorite managed more than two dozen shelters. Now, 12 city- and state-funded shelters are hosting around 4,400 migrants, according to the most recent city data. Ten of those are operated by Favorite and three by IDHS and GardaWorld. Earlier this year, the city transitioned two shelters from Favorite to local nonprofit management. The city continues to use Favorite contractors to manage its grievance system, DFSS confirmed.\u00a0<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e4843043a73\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row article-image\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap center\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1280\" width=\"1920\" data-animation=\"fade-in\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03.jpg\" alt=\"\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-1536x1024.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-150x100.jpg 150w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-240x160.jpg 240w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-300x200.jpg 300w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-600x400.jpg 600w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-900x600.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-1200x800.jpg 1200w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-1500x1000.jpg 1500w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-1245x830.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_03-768x512.jpg 768w\" sizes=\"(min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">A line of migrants wait to enter Chicago\u2019s largest migrant shelter in Pilsen on Wednesday, Dec. 20, 2023.<\/span><span class=\"media-credit\">Sebastian Hidalgo For Borderless Magazine<\/span><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e4843044687\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e4843044ef8\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone border_bottom_desktop_1px border_color_000000 border_style_solid \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_sep_color_black wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4 id=\"read-more-of-our-coverage-3\">Read More of Our Coverage<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t\t\t<div class=\"pk-inline-posts\">\n\t\t\t\n\t\t\t<div class=\"pk-inline-posts-container pk-inline-posts-template-list\"\n\t\t\t\tdata-columns=\"1\">\n\t\t\t\t\t\t<article id=\"post-23624\" class=\"post-23624 post type-post status-publish format-standard has-post-thumbnail category-environmentandhealth category-immigration-policy tag-sheltermerge\">\n\t\t\t<div class=\"pk-post-outer\">\n\n\t\t\t\t\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<div class=\"entry-thumbnail\">\n\t\t\t\t\t\t<div class=\"pk-overlay pk-overlay-ratio pk-ratio-landscape\">\n\t\t\t\t\t\t\t<div class=\"pk-overlay-background\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/borderlessmag.org\/es\/2024\/10\/21\/chicago-migrant-shelter-new-arrivals-homeless-mayor-brandon-johnson\/\" class=\"pk-overlay-link\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/24.10.21_Shelter_Web_01-300x225.jpg\" class=\"attachment-pk-thumbnail size-pk-thumbnail wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<header>\n\t\t\t\t\t\t<h3 class=\"pk-title\"><a href=\"https:\/\/borderlessmag.org\/es\/2024\/10\/21\/chicago-migrant-shelter-new-arrivals-homeless-mayor-brandon-johnson\/\" rel=\"bookmark\">Chicago Will End Troubled Staffing Contract, Merge Homeless, Migrant Systems By 2025<\/a><\/h3>\t\t\t\t\t\t\t<div class=\"pk-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-author meta-author\"><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/borderlessmag.org\/es\/author\/katrina\/\" title=\"View all posts by Katrina Pham, Fatema Hosseini\">Katrina Pham, Fatema Hosseini<\/a><\/span><\/span>\t\t\t\t\t\t\t\t<span class=\"sep\">\u00b7<\/span>\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-date meta-date\"><a href=\"https:\/\/borderlessmag.org\/es\/2024\/10\/21\/chicago-migrant-shelter-new-arrivals-homeless-mayor-brandon-johnson\/\" rel=\"bookmark\">octubre 21, 2024<\/a><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t<\/div><!-- .post-inner -->\n\n\t\t\t<\/div><!-- .post-outer -->\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Residents in shelters operated by other companies have also filed grievances about shelter conditions, according to records obtained by the Investigative Project and Borderless.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the first half of this year, migrants at a state shelter staffed by New Life Centers and GardaWorld in Little Village submitted 32 unique complaints about conditions and staff conduct. One staff member also filed a grievance. <\/span><span style=\"font-weight: 400;\">That shelter closed down in early November.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The records did show the date of submission and the outcome for each complaint but not the date of closure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, records do show that contractors fired by Favorite were rehired by GardaWorld to work in the shelter, which is located in a former CVS store on Pulaski Road.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the contractors, a Favorite security guard, was recommended to be fired in December 2023 after two complaints were filed alleging that he was having an inappropriate relationship with a resident, records show. Three months later, that security guard had a new position at the Pulaski shelter where a female resident complained that he entered her room without permission and started commenting on her physical appearance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cHaving a worker like him is scary,\u201d the resident wrote in the grievance. Within three days the security guard was fired from the Pulaski shelter, according to the grievance file notes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIDHS takes the safety of all shelter residents seriously and prioritizes the dignified treatment of all,\u201d the agency wrote in a statement. \u201cIDHS is also constantly reviewing and evaluating its shelter policies and operations to best serve its residents and maintains open communications with the City of Chicago.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When asked about the grievance process in state-run shelters, both IDHS and GardaWorld pointed to the city. IDHS uses the city&#8217;s grievance system, spokesperson Daisy Contreras confirmed. That means that all resident grievances from state-funded shelters also go to the Favorite contractors responsible for reviewing and responding to grievances in the city shelters. GardaWorld has no \u201cvisibility into either the grievances or the process,\u201d a spokesperson for the company wrote.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GardaWorld did confirm that one of the two contractors rehired after dismissal from the city shelters has since been terminated. Both IDHS and GardaWorld declined to comment on specific grievances.<\/span><\/p>\n<h2 id=\"life-beyond-the-super-8\"><span style=\"font-weight: 400;\">Life Beyond the Super 8<\/span><\/h2>\n<h2 id=\"\"><\/h2>\n<p><span style=\"font-weight: 400;\">Reina Isabel Jerez Garcia said she never heard anything from the city or Favorite contractors about the grievances she and other parents filed at the Super 8 shelter, even after grievance counselors determined that shelter staff were responsible for shortchanging residents on meals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Several weeks later, in January 2024, Jerez said the shelter manager gave her and her 17-year-old son a week to leave Super 8. She said that staff had written her up for violating a shelter rule prohibiting parents from leaving their kids unattended. She felt that the write-up was retaliation for her role in organizing and submitting grievances. \u201cThey were throwing people out in the streets in winter,\u201d Jerez said. \u201cThis was inhumane treatment.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the time, Jerez was the only support and source of income for her and her son. Her husband was still traveling toward Chicago with their two younger sons. While she waited to receive federal work authorization, she had found under-the-table work tutoring children.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThere\u2019s a lot of legal holes,\u201d said Benjamin Ramos Anderson, a social worker and volunteer at the Super 8. \u201cThese people are vulnerable, and their rights are not being protected, and violations against them are not being investigated.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ramos Anderson helped Jerez file her grievances and said he heard complaints from other residents, including one about the shelter manager stopping a parent and child in quarantine from leaving to seek medical care.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ten months after being evicted from the Super 8, Jerez and her family are settled on the city\u2019s far South Side. A shelter worker helped her pin down an apartment in January, and she used the state\u2019s emergency rental program to put down three months\u2019 rent. Her husband and two younger sons joined them earlier this year, as have her nephew and his small family.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She tried to hang on to the work she had found near the Super 8. However, in February when she traveled north to pick up her pay, her boss sent her to a new address, and a man she had never met assaulted her, she said. She filed a police report and a restraining order against the man and was too scared to return to her job.<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e4843047e30\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row article-image\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap center\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img decoding=\"async\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1277\" width=\"1920\" data-animation=\"fade-in\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-scaled.jpg\" alt=\"\" srcset=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-scaled.jpg 1920w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-1536x1022.jpg 1536w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-2048x1363.jpg 2048w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-150x100.jpg 150w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-240x160.jpg 240w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-300x200.jpg 300w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-600x400.jpg 600w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-900x600.jpg 900w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-1245x828.jpg 1245w, https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE_Favorite-Healthcare-Staffing_Web_05-768x511.jpg 768w\" sizes=\"(min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n         <\/div>\r\n      <\/div><span class=\"vc_figure-caption ccfic-text media-caption\">Reina Jerez Garcia embraces her husband, German Medina, who, along with their two younger sons, reunited with Reina in Chicago earlier this year. <\/span><span class=\"media-credit\">Efrain Soriano for Borderless Magazine<\/span><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e4843048ac5\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Jerez says she hopes to build on her advocacy work in Colombia by creating an organization to support migrants here in Chicago and ensure their humane treatment in shelters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThey\u2019re not overseeing them, they\u2019re not inspecting [the shelters],\u201d Jerez said. \u201cI\u2019d like to propose that the City of Chicago meets with residents in the shelters every month to ask them, \u2018How are you feeling?\u2019 \u2018How are they treating you?\u2019\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIf I knew the language, I would say this all in English, truly,\u201d she laughs. \u201cI have so many things to say \u2026 I\u2019ll have to spend a year studying to prepare myself to say it all.\u201d<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Contributing reporting by Jonathan Torres, Katrina Pham and Martha Contreras.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">This investigation was supported with funding from the Data-Driven Reporting Project. The Data-Driven Reporting Project is funded by the Google News Initiative in partnership with Northwestern University | Medill.<\/span><\/i><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Chicago est\u00e1 gradualmente eliminando a Favorite Healthcare Staffing despu\u00e9s de haber pagado 342 millones de d\u00f3lares a la agencia para supervisar su sistema de refugios. Los registros muestran que Favorite tiene un historial deficiente en la resoluci\u00f3n de quejas.<\/p>","protected":false},"author":157,"featured_media":23742,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[325,66,136,324],"tags":[661],"coauthors":[660],"class_list":{"0":"post-23995","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environmentandhealth","8":"category-investigation","9":"category-labor","10":"category-visuals","11":"tag-favoritecollab"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Favorite Staffing \u2018Failed\u2019 Clients as Migrant Shelter Complaints Mounted, Staffers Say &#8211; Borderless Magazine NFP<\/title>\n<meta name=\"description\" content=\"Chicago paid Favorite Healthcare Staffing $342 million to oversee its migrant shelter system. Records show the contractor had a poor track record of resolving complaints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessmag.org\/es\/2024\/11\/19\/albergue-de-inmigrantes-de-chicago-personal-sanitario-favorito\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"City Contractor \u2018Failed\u2019 Clients as Migrant Shelter Complaints Mounted, Staffers Say &#8211; Environment and Health &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:description\" content=\"City Contractor \u2018Failed\u2019 Clients as Migrant Shelter Complaints Mounted, Staffers Say &#8211; Environment and Health &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessmag.org\/es\/2024\/11\/19\/albergue-de-inmigrantes-de-chicago-personal-sanitario-favorito\/\" \/>\n<meta property=\"og:site_name\" content=\"Borderless Magazine NFP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BorderlessMagazine\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-19T12:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-08T14:40:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2024\/10\/2024_10_28_IPRE-Favorite-Staffing_Web_01-1917x1280.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1917\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Katrina Pham, Fatema Hosseini\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emeline Posner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"39 minutos\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Katrina Pham, Fatema Hosseini\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/\"},\"author\":{\"name\":\"Emeline Posner\",\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/#\\\/schema\\\/person\\\/9a803021053d7dbbae34b18291dbb831\"},\"headline\":\"City Contractor \u2018Failed\u2019 Clients as Migrant Shelter Complaints Mounted, Staffers Say\",\"datePublished\":\"2024-11-19T12:00:18+00:00\",\"dateModified\":\"2025-10-08T14:40:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/\"},\"wordCount\":7809,\"publisher\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/borderlessmag.org\\\/wordpress\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/2024_10_28_IPRE-Favorite-Staffing_Web_01.jpg\",\"keywords\":[\"FavoriteCollab\"],\"articleSection\":[\"Environment and Health\",\"Investigation\",\"Labor and Economics\",\"Visuals\"],\"inLanguage\":\"es\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/es\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/\",\"url\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/\",\"name\":\"Favorite Staffing \u2018Failed\u2019 Clients as Migrant Shelter Complaints Mounted, Staffers Say &#8211; Borderless Magazine NFP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/borderlessmag.org\\\/2024\\\/11\\\/19\\\/chicago-migrant-shelter-favorite-healthcare-staffing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/borderlessmag.org\\\/wordpress\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/2024_10_28_IPRE-Favorite-Staffing_Web_01.jpg\",\"datePublished\":\"2024-11-19T12:00:18+00:00\",\"dateModified\":\"2025-10-08T14:40:39+00:00\",\"description\":\"Chicago paid Favorite Healthcare Staffing $342 million to oversee its migrant shelter system. 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