{"id":21452,"date":"2024-02-01T08:33:00","date_gmt":"2024-02-01T14:33:00","guid":{"rendered":"https:\/\/borderlessmag.org\/?p=21452"},"modified":"2025-10-08T09:50:57","modified_gmt":"2025-10-08T14:50:57","slug":"refugios-de-inmigrantes-de-chicago-personal-sanitario-favorito","status":"publish","type":"post","link":"https:\/\/borderlessmag.org\/es\/2024\/02\/01\/chicago-migrant-shelters-favorite-healthcare-staffing\/","title":{"rendered":"Los concejales de Chicago exigen responsabilidades ante las denuncias de malos tratos en los albergues para inmigrantes"},"content":{"rendered":"\n\t\t<div id=\"fws_69de9dd612aee\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">The Chicago mayor\u2019s office and Department of Family and Support Services (DFSS) fielded questions about the staffing company overseeing the migrant shelters, with aldermen concerned that complaints about mistreatment from staffers are being ignored.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"templatera_shortcode\">\n\t\t<div id=\"fws_69de9dd613fa8\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle small\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone border_color_909090 border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t<div id=\"fws_69de9dd614a97\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle large top_margin_20px bottom_margin_20px\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: #FFFFFF; background: linear-gradient(90deg,#FFFFFF 0%,#FFFFFF 100%);  opacity: 1; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent force-phone-text-align-center inherit_tablet inherit_phone border_top_desktop_1px border_bottom_desktop_1px border_color_FFFFFF border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69de9dd61510d\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-7 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h4 id=\"news-that-puts-power-under-the-spotlight-and-communities-at-the-center\"><strong>News that puts power under the spotlight and communities at the center.<\/strong><\/h4>\n<p>Sign up for our free newsletter and get updates twice a week.<\/p>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div style=\"margin-top: -20px; \" class=\"vc_col-sm-5 wpb_column column_container vc_column_container col child_column neg-marg no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"_form_1\"><\/div><script src=\"https:\/\/borderlessmag.bluelena.io\/f\/embed.php?id=1\" charset=\"utf-8\"><\/script>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">During Tuesday\u2019s Committee on Immigrant and Refugee Rights, some city aldermen questioned the transparency and oversight of Favorite Healthcare Staffing, a Kansas-based healthcare staffing agency running the city\u2019s nearly 30 migrant shelters. Aldermen worried there wasn\u2019t enough oversight of the staffing company to ensure proper treatment of migrants at city-run shelters.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI just want to make sure that we are holding these individuals accountable,\u201d said Ald. Ruth Cruz, whose ward spans portions of Belmont Cragin, Avondale and Portage Park.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In recent months, the city-run shelter system has faced increased scrutiny after Borderless Magazine\u2019s investigation detailed the <\/span><a href=\"https:\/\/borderlessmag.org\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\"><span style=\"font-weight: 400;\">inhumane shelter conditions in the Pilsen shelter<\/span><\/a><span style=\"font-weight: 400;\"> and the death of five-year-old <\/span><a href=\"https:\/\/borderlessmag.org\/2023\/12\/18\/5-dies-shelter-venezuelan-migrant-dangerous-conditions-chicago\/\"><span style=\"font-weight: 400;\">Jean Carlo Martinez Rivero<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The city currently houses about 15,000 migrants across its shelter system. <\/span><span style=\"font-weight: 400;\">The Pilsen shelter is the largest in the city, accommodating roughly 2,500 people.<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69de9dd616e2d\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69de9dd6176d4\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone border_bottom_desktop_1px border_color_000000 border_style_solid \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_sep_color_black wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4 id=\"read-more-of-our-coverage\">Read More of Our Coverage<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t\t\t<div class=\"pk-inline-posts\">\n\t\t\t\n\t\t\t<div class=\"pk-inline-posts-container pk-inline-posts-template-list\"\n\t\t\t\tdata-columns=\"1\">\n\t\t\t\t\t\t<article id=\"post-20884\" class=\"post-20884 post type-post status-publish format-standard has-post-thumbnail category-environmentandhealth category-investigation tag-pilsenshelter\">\n\t\t\t<div class=\"pk-post-outer\">\n\n\t\t\t\t\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<div class=\"entry-thumbnail\">\n\t\t\t\t\t\t<div class=\"pk-overlay pk-overlay-ratio pk-ratio-landscape\">\n\t\t\t\t\t\t\t<div class=\"pk-overlay-background\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" class=\"pk-overlay-link\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2023\/12\/23.12.11_Shelter_Web_02-300x225.jpg\" class=\"attachment-pk-thumbnail size-pk-thumbnail wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<header>\n\t\t\t\t\t\t<h3 class=\"pk-title\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" rel=\"bookmark\">Investigation: Migrants Describe Inhumane Conditions at Chicago\u2019s Largest Shelter<\/a><\/h3>\t\t\t\t\t\t\t<div class=\"pk-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-author meta-author\"><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/borderlessmag.org\/es\/author\/mauricio-pena\/\" title=\"View all posts by Mauricio Pe\u00f1a, Katrina Pham, Nissa Rhee\">Mauricio Pe\u00f1a, Katrina Pham, Nissa Rhee<\/a><\/span><\/span>\t\t\t\t\t\t\t\t<span class=\"sep\">\u00b7<\/span>\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-date meta-date\"><a href=\"https:\/\/borderlessmag.org\/es\/2023\/12\/14\/investigation-chicago-migrant-shelter-pilsen-dangerous\/\" rel=\"bookmark\">diciembre 14, 2023<\/a><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t<\/div><!-- .post-inner -->\n\n\t\t\t<\/div><!-- .post-outer -->\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">In December, migrants living at the Pilsen shelter detailed unsanitary bathrooms, cramped living conditions, harsh treatment, and threats of eviction from staff for recording or speaking with the media. <\/span><span style=\"font-weight: 400;\">They also described outbreaks of various illnesses \u2014 including chickenpox, the flu, and upper respiratory infections \u2014 spreading without sufficient medical attention. Last month, WTTW reported that the mayor and other city officials were warned about <\/span><a href=\"https:\/\/news.wttw.com\/2024\/01\/16\/emails-show-johnson-city-officials-notified-about-sewage-roaches-and-illnesses-pilsen\"><span style=\"font-weight: 400;\">living conditions at the migrant shelter<\/span><\/a><span style=\"font-weight: 400;\"> just weeks after opening.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since October 2022, Favorite Healthcare Staffing has received nearly <\/span><a href=\"https:\/\/webapps1.chicago.gov\/vcsearch\/city\/vendors\/10563047\/contracts\"><span style=\"font-weight: 400;\">$100 million in city funds<\/span><\/a><span style=\"font-weight: 400;\"> to staff Chicago\u2019s shelters. The city paid Favorite Healthcare Staffing $30 million last month, according to public records.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the meeting, Cruz was among a handful of aldermen calling for more accountability measures for the staffing company. \u201cThese individuals are being rewarded, [and] are being paid well,\u201d Cruz said. \u201cSo the expectation is for them to deliver the service that they are expected to do.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">City officials told aldermen there was a grievance process to hold Favorite Healthcare Staffers accountable. Under the process, shelter residents may file \u201cgrievance reports\u201d about shelter conditions when they experience mistreatment or have concerns about the facilities. Officials said these grievance reports can be found by scanning QR codes on fliers posted in shelters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reports are reviewed by a \u201cstaff grievance team\u201d from the DFSS\u2019 Emergency Operations Center. The reports are sometimes shared with Favorite Healthcare shelter managers, site captains, and DFSS project managers, said DFSS Managing Deputy Commissioner Maura McCauley.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But more than a dozen migrants previously expressed concerns to Borderless about publicly reporting grievances, speaking out against shelter conditions or mistreatment for fear of retaliation, being kicked out, or their complaints impacting their immigration cases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to DFSS, there have been an average of 55 formal grievances filed each day in January, with the most common grievance reports filed by residents related to staff complaints.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ald. Maria Hadden, whose ward covers Rogers Park and a portion of West Ridge, said her constituents had brought concerns to her office regarding Favorite staffers&#8217; treatment of migrants and the confusion surrounding the grievance process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe are getting, what I feel like, are pretty common complaints \u2014 and a lot of it is around treatment,\u201d Hadden said. \u201cIn my ward, in one shelter in particular, the main shelter manager is the subject of much concern.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She questioned the city\u2019s supervision of Favorite staffers and their decision to outsource the responsibility of shelter management to shelter providers such as Favorite Healthcare Staffing rather than other city officials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI know in the Favorite structure, we\u2019re their client,\u201d Hadden said. \u201cWe should be able to remove whoever we want.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">DFSS Commissioner Brandie Knazze defended the operations, explaining that if they see a need to do so, the department can remove Favorite staffers based on grievance reports or behavior that is \u201cnot becoming of someone that we would want on our team.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The department meets with Favorite\u2019s corporate branch monthly to discuss accountability for staffers who break the rules or don\u2019t follow protocol, DFSS officials said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knazze noted that when concerns are raised about staffers, DFSS and Favorite\u2019s corporate branch can take steps to \u201cretrain\u201d and \u201ccoach\u201d staffers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe don\u2019t expect zero incidents or grievances, especially with 15,000 residents and over 1,000 staff,\u201d McCauley added. \u201cBut we do expect and uphold ourselves to a process that is responsive.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knazze said the city looks to transition away from Favorite Healthcare Staffing and toward a system where community organizations run shelters. However, no timeline was discussed during the committee meeting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But even with the city\u2019s desire to transition to community-run shelters, Hadden said a more transparent grievance process system is necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe just really would need a very solid grievance process. There\u2019s a lot of confusion,\u201d Hadden added.<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Los concejales pidieron un proceso de quejas m\u00e1s transparente y medidas de rendici\u00f3n de cuentas para Favorite Healthcare Staffing, a fin de garantizar un mejor trato a los migrantes en los centros de acogida.<\/p>","protected":false},"author":140,"featured_media":21451,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[325],"tags":[536],"coauthors":[471],"class_list":{"0":"post-21452","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environmentandhealth","8":"tag-favoritestaffingaccountability"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aldermen Push For Accountability Amid Complaints at Chicago Migrant Shelters &#8211; Borderless Magazine NFP<\/title>\n<meta name=\"description\" content=\"At the City Hall committee meeting, aldermen called for a transparent grievance process to ensure better treatment of migrants at shelters.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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