{"id":19795,"date":"2023-09-08T14:57:47","date_gmt":"2023-09-08T19:57:47","guid":{"rendered":"https:\/\/borderlessmag.org\/?p=19795"},"modified":"2025-10-09T10:31:08","modified_gmt":"2025-10-09T15:31:08","slug":"covoice-aplicacion-de-interpretacion-al-espanol","status":"publish","type":"post","link":"https:\/\/borderlessmag.org\/es\/2023\/09\/08\/covoice-spanish-interpretation-app\/","title":{"rendered":"Una aplicaci\u00f3n local pone un int\u00e9rprete en el bolsillo de los inmigrantes"},"content":{"rendered":"\n\t\t<div id=\"fws_69e1b399cb86d\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">As a kid, Joel Arzu often had to interpret for his parents, who had immigrated from Honduras and were not fluent in English. It could be difficult for both him and his parents. He remembers one trip to the hospital when he was six or seven, when a doctor was frustrated with his parents for not being fluent in English. Arzu felt it was \u201cbelittling and lacking empathy.\u201d <\/span><\/p>\n<\/div>\n\n\n\n<div class=\"templatera_shortcode\">\n\t\t<div id=\"fws_69e1b399cceb0\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle small\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone border_color_909090 border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t<div id=\"fws_69e1b399cda80\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle large top_margin_20px bottom_margin_20px\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: #FFFFFF; background: linear-gradient(90deg,#FFFFFF 0%,#FFFFFF 100%);  opacity: 1; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent force-phone-text-align-center inherit_tablet inherit_phone border_top_desktop_1px border_bottom_desktop_1px border_color_FFFFFF border_style_solid \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e1b399ce121\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-7 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h4 id=\"news-that-puts-power-under-the-spotlight-and-communities-at-the-center\"><strong>News that puts power under the spotlight and communities at the center.<\/strong><\/h4>\n<p>Sign up for our free newsletter and get updates twice a week.<\/p>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div style=\"margin-top: -20px; \" class=\"vc_col-sm-5 wpb_column column_container vc_column_container col child_column neg-marg no-extra-padding inherit_tablet inherit_phone \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"_form_1\"><\/div><script src=\"https:\/\/borderlessmag.bluelena.io\/f\/embed.php?id=1\" charset=\"utf-8\"><\/script>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\">Now, Arzu and his brother Regis Arzu, Jr., are trying to help people who come from immigrant families like theirs with their <\/span><a href=\"https:\/\/www.covoice.io\/\"><span style=\"font-weight: 400;\">CoVoice<\/span><\/a><span style=\"font-weight: 400;\"> app. Through the app, users are connected to live Spanish-to-English interpreters, many of whom come from immigrant families themselves. By providing a low-cost interpretation service to immigrants], Arzu says he\u2019s helping to address a problem for which many immigrants need a solution. More than a million <\/span><a href=\"https:\/\/www.cmap.illinois.gov\/documents\/10180\/102881\/Cook+County.pdf\"><span style=\"font-weight: 400;\">people speak Spanish at home in Cook County alone.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Joel Arzu spoke to Borderless Magazine about his journey to creating the CoVoice app and how it could help empower people who came from families like his. <\/span><\/p>\n<h2 id=\"how-does-the-covoice-app-work\"><b>How does the CoVoice app work?\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When [a customer] is ready to place a call to an interpreter, they hit \u201csearch for interpreter,\u201d and all of our 400 interpreters who are available on the platform get an alert on their phone for them to accept a request coming in from this person. So let&#8217;s call him Julio, for example. Julio searches for an interpreter, and in all of our interpreters, let&#8217;s say 20 are available; they hit the green check mark. Julio starts to see those 20 [people] auto-populate on his screen for him to choose from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s like the Uber of interpretation services where now he has 20 [people] to select based off of star ratings and their price per minute. So Julio decides to go with Samantha. Samantha gets connected to Julio and helps him out. He&#8217;s happy, Samantha&#8217;s happy, and that&#8217;s what we&#8217;re calling CoVoice 1.0.\u00a0<\/span><\/p>\n<h2 id=\"how-are-most-people-using-the-app\"><b>How are most people using the app?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It&#8217;s mostly critical situations. At the hospital, for example, talking to a nurse and doctor. Legal situations have also been certain scenarios that might come up for users. We&#8217;re tracking that on average, it\u2019s around a 15-minute conversation that happens, and it&#8217;s for doctor&#8217;s appointments, it&#8217;s immigration paperwork stuff, legal cases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&#8217;s one particular guy who I spoke to who sells cars. He&#8217;s been able to expand his markets to English-speaking people because he\u2019s a Hispanic immigrant, and now he&#8217;s finding that CoVoice helps them sell cars better to people. So his business is growing in that sense, which we&#8217;re happy to hear.<\/span><\/p>\n<\/div>\n\n\n\n<div id=\"fws_69e1b399cf7fa\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone border_bottom_desktop_1px border_color_000000 border_style_solid \"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_sep_color_black wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4 id=\"read-more-of-our-coverage\">Read More of Our Coverage<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t\t\t<div class=\"pk-inline-posts\">\n\t\t\t\n\t\t\t<div class=\"pk-inline-posts-container pk-inline-posts-template-list\"\n\t\t\t\tdata-columns=\"1\">\n\t\t\t\t\t\t<article id=\"post-11122\" class=\"post-11122 post type-post status-publish format-standard has-post-thumbnail category-environmentandhealth category-resources tag-immigranthealthcare\">\n\t\t\t<div class=\"pk-post-outer\">\n\n\t\t\t\t\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<div class=\"entry-thumbnail\">\n\t\t\t\t\t\t<div class=\"pk-overlay pk-overlay-ratio pk-ratio-landscape\">\n\t\t\t\t\t\t\t<div class=\"pk-overlay-background\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/borderlessmag.org\/es\/2022\/05\/19\/immigrant-health-academy-chicago-overcome-barriers-to-health-care-access-rights\/\" class=\"pk-overlay-link\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/borderlessmag.org\/wordpress\/wp-content\/uploads\/2022\/05\/220516_AliciaGomez-1_featured.jpg\" class=\"attachment-pk-thumbnail size-pk-thumbnail wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"pk-post-inner\">\n\t\t\t\t\t<header>\n\t\t\t\t\t\t<h3 class=\"pk-title\"><a href=\"https:\/\/borderlessmag.org\/es\/2022\/05\/19\/immigrant-health-academy-chicago-overcome-barriers-to-health-care-access-rights\/\" rel=\"bookmark\">Using Education to Overcome Health Care Barriers for Immigrants<\/a><\/h3>\t\t\t\t\t\t\t<div class=\"pk-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-author meta-author\"><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/borderlessmag.org\/es\/author\/leslie-hurtado\/\" title=\"View all posts by Leslie Hurtado\">Leslie Hurtado<\/a><\/span><\/span>\t\t\t\t\t\t\t\t<span class=\"sep\">\u00b7<\/span>\n\t\t\t\t\t\t\t\t<span class=\"pk-meta-date meta-date\"><a href=\"https:\/\/borderlessmag.org\/es\/2022\/05\/19\/immigrant-health-academy-chicago-overcome-barriers-to-health-care-access-rights\/\" rel=\"bookmark\">mayo 19, 2022<\/a><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t<\/div><!-- .post-inner -->\n\n\t\t\t<\/div><!-- .post-outer -->\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<h2 id=\"why-did-you-and-your-brother-decide-to-create-covoice\"><b>Why did you and your brother decide to create CoVoice?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I&#8217;m a first-generation American. My parents immigrated from Honduras to the United States and found it difficult to communicate in English because that wasn&#8217;t their first language. So we were, myself and my brothers \u2014 I&#8217;m the oldest of five brothers \u2014 we were essentially their interpreters growing up. And in different situations, whether it&#8217;s in medical clinics, parent-teacher conferences, [they] needed help talking, which is sad to think about.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In one case, we went to the hospital. I was dealing with an issue in my leg. I was around six or seven years old. The doctor was asking my mother what&#8217;s going on, and I&#8217;m having to explain, and my mother is kind of like, you know, out of the conversation at that point.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The way that I felt, and I was a kid, but just that feeling that I got from the doctor of almost feeling disgusted, \u201cHow are you not able to \u2014 like, you live in America, you should be able to talk English, especially because it would help in this scenario.\u201d He didn&#8217;t say it this way. But it felt belittling [to] my mom. So that, to me, hurt a lot and that stuck with me. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">So [me and my brother] had an \u201caha\u201d moment about three years ago, where we said, \u201cHow awesome would it have been if our mom, our aunts, and other Latino immigrants, who we know, if they had an interpreter in their pocket, essentially, via an app?\u201d<\/span><\/p>\n<h2 id=\"right-now-covoice-is-only-available-for-english-spanish-interpretation-what-other-languages-might-you-add\"><b>Right now, CoVoice is only available for English-Spanish interpretation. What other languages might you add?\u00a0\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">My parents speak an indigenous language called Garifuna from our small village in Honduras. I love the idea of being able to, in the near future, travel to Honduras or hear of people who went to Honduras and were able to communicate with someone who solely spoke Garifuna because they were able to use CoVoice.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We don&#8217;t only work in the United States. We work across the world. So the idea of being able to communicate in any language and just removing language barriers across the world so everyone can kind of just be friendly and understand and communicate is a beautiful thought that is part of our mission.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">This interview has been edited for length and clarity.<\/span><\/i><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Joel Arzu y su hermano Regis son los creadores de CoVoice, una aplicaci\u00f3n que permite a los usuarios estar en contacto con un int\u00e9rprete en tiempo real. <\/p>","protected":false},"author":143,"featured_media":19796,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[488],"coauthors":[479],"class_list":{"0":"post-19795","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-resources","8":"tag-covoice"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u2018Uber of Interpretation Services\u2019 Connects Spanish Speakers to Interpreters&#8211; Borderless Magazine NFP<\/title>\n<meta name=\"description\" content=\"Chicago-area entrepreneur Joel Arzu created the CoVoice app to help immigrant families like his.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borderlessmag.org\/es\/2023\/09\/08\/covoice-aplicacion-de-interpretacion-al-espanol\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Locally Made App Puts Interpreter in Immigrants\u2019 Pockets &#8211; Resources &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:description\" content=\"Locally Made App Puts Interpreter in Immigrants\u2019 Pockets &#8211; Resources &#8211; Borderless Magazine NFP\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borderlessmag.org\/es\/2023\/09\/08\/covoice-aplicacion-de-interpretacion-al-espanol\/\" \/>\n<meta property=\"og:site_name\" content=\"Borderless Magazine NFP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BorderlessMagazine\" \/>\n<meta property=\"article:published_time\" 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